ServiceNow Solution Designer - Jobs in Sydney - 436747

Modis
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Job Description

ServiceNow Solution Designer We have been engaged by a major client in the Telco space who is looking for a talented ServiceNow Solution Designer to join a team. In this role, you will be responsible for: Responsible for defining, architecting, designing and implementing end-to-end ServiceNow based custom applications Develop and customise ServiceNow - from determining scope, providing effort estimates, collecting requirements, design & development, testing, writing implementation plans, and execution of those plans Collaborate with IT and business teams to gather develop and validate business requirements for new functionality or enhancements Transform functional requirements into detailed technical designs that represent actionable development tasks Driving process definition, re-engineering, integration requirements, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities. Document Requirements as Stories, working on Product backlog and sprint backlogs. Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities Managing and communicating business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customers expectations Providing training and mentoring to other members of the services team Skills & Experience Expertise in ServiceNows ITSM, CSM, SecOps, ITBM & ITOM implementations / CSM implementations Senior level expertise in ServiceNow Architecture and solution design for complex and large ServiceNow deployments. Expertise in ServiceNow automation integrations and setups through ServiceNow Orchestration and Web Service. Experienced in writing Client, Jelly and other scripting in ServiceNow / developing custom CMS applications Experienced working with Forms, Workflows, Wizards and Record Producers in ServiceNow Experienced in writing Business Rules and Script includes Jobs in ServiceNow Experienced in building custom UI Pages and Macros in ServiceNow Experience on Integration technologies such as Web Services, SOAP, HTTP, MID Server Have grip on UI Policies, ACL in ServiceNow Proven experience in defining and deploying to be best practice ITSM processes and in identifying solutions from a people, process and technology perspective Strong understanding and experience with leading ITSM toolsets such as ServiceNow, HP Service Desk, HP Service Manager, CA Service Desk, IBM TSRM/CCMDB and Remedy ARS Solid experience in requirements gathering, including experience in creating process documentation and then converting them into Stories for development purposes. Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems Certified ServiceNow System Admin Certified ServiceNow Implementation Specialist Familiar with multi-system integration and common issues that can arise when integrating enterprise technologies Ability to effectively interact with team members on technical issues and ability to brief senior management/customer on technical issues. Modis is a national professional services company with global capability. Our committed and talented professionals have delivered world-class IT and business consulting services across a wide range of industries. As a member of the global professional services group Adecco, we offer world-class employment opportunities. If you think you have what it takes to thrive in this role and want to know more. Please reach out to me - Kieran Goldsworthy | 02 8028 3126 Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the apply for this job button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly. Modis is an Equal Opportunity Employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds We have been engaged by a major client in the Telco space who is looking for a talented ServiceNow Solution Designer to join a team.In this role, you will be responsible for: Responsible for defining, architecting, designing and implementing end-to-end ServiceNow based custom applicationsDevelop and customise ServiceNow - from determining scope, providing effort estimates, collecting requirements, design & development, testing, writing implementation plans, and execution of those plansCollaborate with IT and business teams to gather develop and validate business requirements for new functionality or enhancementsTransform functional requirements into detailed technical designs that represent actionable development tasksDriving process definition, re-engineering, integration requirements, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholdersDeveloping required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities.Document Requirements as Stories, working on Product backlog and sprint backlogs.Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risksPromoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilitiesManaging and communicating business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customers expectationsProviding training and mentoring to other members of the services team Skills & ExperienceExpertise in ServiceNows ITSM, CSM, SecOps, ITBM & ITOM implementations / CSM implementationsSenior level expertise in ServiceNow Architecture and solution design for complex and large ServiceNow deployments. Expertise in ServiceNow automation integrations and setups through ServiceNow Orchestration and Web Service.Experienced in writing Client, Jelly and other scripting in ServiceNow / developing custom CMS applicationsExperienced working with Forms, Workflows, Wizards and Record Producers in ServiceNowExperienced in writing Business Rules and Script includes Jobs in ServiceNowExperienced in building custom UI Pages and Macros in ServiceNowExperience on Integration technologies such as Web Services, SOAP, HTTP, MID ServerHave grip on UI Policies, ACL in ServiceNowProven experience in defining and deploying to be best practice ITSM processes and in identifying solutions from a people, process and technology perspectiveStrong understanding and experience with leading ITSM toolsets such as ServiceNow, HP Service Desk, HP Service Manager, CA Service Desk, IBM TSRM/CCMDB and Remedy ARSSolid experience in requirements gathering, including experience in creating process documentation and then converting them into Stories for development purposes.Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problemsCertified ServiceNow System AdminCertified ServiceNow Implementation SpecialistFamiliar with multi-system integration and common issues that can arise when integrating enterprise technologiesAbility to effectively interact with team members on technical issues and ability to brief senior management/customer on technical issues.Modis is a national professional services company with global capability. Our committed and talented professionals have delivered world-class IT and business consulting services across a wide range of industries. As a member of the global professional services group Adecco, we offer world-class employment opportunities.If you think you have what it takes to thrive in this role and want to know more. Please reach out to me - Kieran Goldsworthy | 02 8028 3126Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the apply for this job button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly.Modis is an Equal Opportunity Employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgroundsReport this job advert

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