Field Service Manager - Jobs in Sydney - 531152

Crown Equipment Pty Limited
Job Summary
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Job Description

Field Service Manager Smithfield Office Location Comprehensive and hands-on tailored training program Large Global Organisation with a Solid Customer Base About the Role We are looking for an energetic, results-oriented,achiever to join our Sydney Service team. As a Field Service Manager, you will have the opportunity to lead a team of site and field technicians and be responsible for ensuring the operational excellence of the technical service team under your management. Reporting to the Service Operations Manager you will contribute to the continued development of our market leading brand by developing and maintaining business partnerships in our unique and competitive industry. Responsibilities & Duties Actively pursuing new business and conducting service presentations. Deliver on service agreements and increase customer satisfaction. Maintain direct contact with current and prospective customers. Deliver excellent customer service, manage customer relations and promote customer retention. Manage the overall selection, preparation and training of the field service staff. Provide skill development and improve work performance to achieve overall growth and business success. Ensure that technicians performance is monitored daily and in line with the weekly service KPIs. Management of work allocation to ensure that the Company meets its customer requirements. Effectively manage labour productivity within your designated area. Identify shortfalls in performance and address these concerns as required. Identifying areas for continuous improvement and implement changes designed to set industry best practice. Skills & Experience You will be a passionate, pragmatic, problem solver who can demonstrate a strong drive for results, coupled with superior customer focus. We are looking for a person who is confident in leading others and should therefore demonstrate management experience and the ability to inspire and motivate a team. You will be able to demonstrate capabilities of achieving results in a competitive business environment in the same or similar role within the Materials Handling/Automotive/Capital Equipment industries. Prior successful management of a customer base, ability to work actively pursue new business, high energy and motivation to succeed in addition to superior organisation, excellent verbal and written communication skills and good negotiation skills are all requirements of this role. Tertiary Qualifications and Degrees in business or related fields will be highly regarded. How to Apply Applications are invited from highly motivated and dedicated candidates with the desire to expand on their already established solid experience whilst enjoying a great working environment and a competitive salary. If you are looking to develop a career in the Materials Handling industry and enjoy working in a challenging fast paced environment, then this is the role for you. To apply, please ensure you submit a current Resume including all work experience, education details and extra-curricular activities and a Cover Letter outlining why you have applied for this role, what you can offer and why you feel you would be a good fit for this role with us. The Company Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology. Smithfield Office Location Comprehensive and hands-on tailored training program Large Global Organisation with a Solid Customer Base About the RoleWe are looking for an energetic, results-oriented,achiever to join our Sydney Service team. As a Field Service Manager, you will have the opportunity to lead a team of site and field technicians and be responsible for ensuring the operational excellence of the technical service team under your management. Reporting to the Service Operations Manager you will contribute to the continued development of our market leading brand by developing and maintaining business partnerships in our unique and competitive industry.Responsibilities & Duties Actively pursuing new business and conducting service presentations. Deliver on service agreements and increase customer satisfaction. Maintain direct contact with current and prospective customers. Deliver excellent customer service, manage customer relations and promote customer retention. Manage the overall selection, preparation and training of the field service staff. Provide skill development and improve work performance to achieve overall growth and business success. Ensure that technicians performance is monitored daily and in line with the weekly service KPIs. Management of work allocation to ensure that the Company meets its customer requirements. Effectively manage labour productivity within your designated area. Identify shortfalls in performance and address these concerns as required. Identifying areas for continuous improvement and implement changes designed to set industry best practice. Skills & ExperienceYou will be a passionate, pragmatic, problem solver who can demonstrate a strong drive for results, coupled with superior customer focus. We are looking for a person who is confident in leading others and should therefore demonstrate management experience and the ability to inspire and motivate a team.You will be able to demonstrate capabilities of achieving results in a competitive business environment in the same or similar role within the Materials Handling/Automotive/Capital Equipment industries.Prior successful management of a customer base, ability to work actively pursue new business, high energy and motivation to succeed in addition to superior organisation, excellent verbal and written communication skills and good negotiation skills are all requirements of this role. Tertiary Qualifications and Degrees in business or related fields will be highly regarded.How to ApplyApplications are invited from highly motivated and dedicated candidates with the desire to expand on their already established solid experience whilst enjoying a great working environment and a competitive salary.If you are looking to develop a career in the Materials Handling industry and enjoy working in a challenging fast paced environment, then this is the role for you.To apply, please ensure you submit a current Resume including all work experience, education details and extra-curricular activities and a Cover Letter outlining why you have applied for this role, what you can offer and why you feel you would be a good fit for this role with us.The CompanyCrown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.The application form will include these questions:Which of the following statements best describes your right to work in AustraliaDo you have a current Australian driver's licenceWhat's your expected annual base salaryHow much notice are you required to give your current employerAre you willing to undergo a pre-employment medical checkReport this job advert

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